Privacy Policy

Last updated: August 17, 2009

Telcom Insight takes your privacy seriously. Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers

  • This policy covers how Telcom Insight treats information that Telcom Insight collects and receives as well as information collected from our Web site. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number.

 

Information Collection and Use

  • Telcom Insight collects personal information from you only when you choose to share it with us, such as when you register with Telcom Insight, or when you use Telcom Insight products or services. Telcom Insight may also combine information we have about you with information we receive from business partners or other companies. For instance, we may offer a special promotion or service in conjunction with a business partner if your permission is provided. Our goal is to provide you, the user, with great service and products, and a customer-friendly experience using our service and on our site. This includes online shopping, interactive communications, and many other types of services.
  • We collect personal information from you as follows: When you register or you order products we ask for information such as your name, email address, address and contact information. Telcom Insight also collects information from the Telcom Insight Customer Support and Affiliate Sign-Up forms and such information is used for the purpose for which it was collected, such as to communicate with you regarding your order.
  • If you choose to use our referral service to tell a client about our site, we will ask you for your clients contact information.
  • Cookies: Telcom Insight automatically receives and records certain non-personal information about your visit through the use of cookies. Cookies are files that your Web browser places on your computer's hard drive. Information collected includes your IP address, your referral source, and the page(s) you request.
  • Generally, we use cookies to estimate our audience size and measure traffic patterns regarding usage of Telcom Insight's Web site. Each browser accessing Telcom Insight is given a unique cookie which is then used to determine the extent of repeat usage and usage by a registered user versus by an unregistered user.
  • If you are uncomfortable having a cookie placed on your system, you may elect to turn off the cookie or delete existing cookies in your browser. If you turn off or delete the Telcom Insight cookie, you may not be able to receive special offers or personalized content from Telcom Insight.
  • We use a third party tracking utility service that uses cookies to track and analyze aggregate user movement. We also use clear gifs and JavaScript in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

 

Information Sharing and Customer Choice

  • Telcom Insight does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you have requested, or under the following circumstances:
    • Telcom Insight may share certain information with carefully selected third parties that will allow them to mail you promotional materials about quality goods and services (including special offers and promotions) that may be of interest to you. You may contact Telcom Insight at any time to request that your information not be shared with such third parties.
    • We provide information to trusted partners who work on behalf of or with Telcom Insight under confidentiality agreements. These companies may use your personal information to help Telcom Insight communicate with you, for example, an e-mail service provider that helps Telcom Insight administer e-mails. These companies are acting on behalf of Telcom Insight, and may not use or share this information for their own purposes.
    • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
    • We share information we believe is needed in order to investigate, prevent, or take action regarding suspected illegal activities, actual fraud, potential threats to the physical safety of any person, violations of Telcom Insight's Service Agreement, or as otherwise required by law.
    • We transfer information about you if Telcom Insight or our service is acquired by or merged with another company. In this event, Telcom Insight will notify you by either email or by prominent notice on our website if information about you is transferred and becomes subject to a different privacy policy.

 

  • Telcom Insight may, from time to time, communicate with you regarding our products and services, or those of our partners, that we feel may be of interest to you. Telcom Insight may send special offers and updates, newsletters, service-related announcements and customer service emails.
    • Only Telcom Insight (or agents working on behalf of Telcom Insight and under confidentiality agreements) will send you these communications.
    • If you do not want to receive promotional information, simply notify us by opting-out of future correspondence.
    • Generally, you may not opt-out of service-related announcements and customer service emails, which are not promotional in nature.

 

Confidentiality and Security

  • We limit access to personal information about you to employees or contractors who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

 

Changes to this Privacy Policy

  • Telcom Insight may update this policy. If we decide to change our privacy policy, we will post those changes to this privacy policy Web site, the Telcom Insight Web site, and other places we deem appropriate so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
  • In the event Telcom Insight materially changes the way it collects or uses personally identifiable information, we will notify users via email or by posting a notice on our Web site for 30 days.

 

Questions and Suggestions

If you have questions or suggestions, please contact us at:

Telcom Insight, LLC
Customer Care
111 N. Sepulveda Blvd., Suite 360
Manhattan Beach, CA 90266