Faqs - Quick Answers to Common Questions

 

Frequently Asked Questions

1. Why should we use Telcom Insight when we can order directly from our phone company? We have an account representative there.

2. Do you sell hardware or other services?

3. Does using Telcom Insight add more to my bill?

4. How can TI offer lower pricing than our carrier’s direct sales people?

5. Are you a reseller? Where does my bill come from?

6. What happens if I have a problem?

7. Will you support us after the installation?

 

Why should we use Telcom Insight when we can order directly from our phone company? We have an account representative there.

Unlike your phone-company rep, Telcom Insight doesn’t have a vested interest in setting up or keeping your account with one given company. We represent you, not the phone company, which frees us to act in your best interest--as your unbiased telecom analyst, advisor, and advocate. That means we work to lower your voice and data costs and ease the process of relocation, installation, and assuring ongoing satisfaction with your services.

We pride ourselves on being always available, friendly, and dedicated to your satisfaction. Our nearly two decades of experience working with telecom companies means we’re highly skilled at what we do and highly successful at getting you the services you need, on time and under budget.  Back to top

Do you sell hardware or other services?

No, we’re voice and data-service specialists. Getting you quality voice and data services that fit your needs at lower prices is our singular focus.  Back to top

Does using Telcom Insight add more to my bill?

On the contrary, it will cost you less than you’ve paid before. You don’t pay a penny for our services—the telecom companies do.
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How can TI offer lower pricing than our carrier’s direct sales people?

We know what to ask for and have a proven strategy for negotiating with vendors by motivating them to compete with each other. In contrast, your direct rep is highly unlikely to proactively seek bids or compete with another carrier on your behalf.  Back to top

Are you a reseller? Where does my bill come from?

We at Telcom Insight are not resellers. Your service and billing will come from the phone company you select. In fact, one of the services we provide is ongoing review of your billing to ensure that it’s accurate and remains that way over time.  Back to top

What happens if I have a problem?

If you don’t get a swift solution from the vendor, call us immediately with a description of the problem and the trouble-ticket number, and we’ll work actively on your behalf. We send so much business to the carriers that we can often gain a higher level of attention and faster resolution of problems, and we use that to your benefit.  Back to top

Will you support us after the installation?

Absolutely. TI is your advocate before, during, and after your contract and installation period. We make sure you’re getting precisely what you need at the price we negotiated for you. Your satisfaction is of paramount importance to us.  Back to top