About Us - Meet Our Leaders


About Telcom Insight

Sometimes it seems as if the phone companies have developed voice-mail and speech-recognition technologies just to ensure they never need to get on the phone with you and solve your problems. Of course that isn’t the case, but it can seem that way, and in our challenging economic climate and fast-paced business world, efficient phone and data services and swift problem resolution are absolutely critical to staying competitive.

Telcom Insight is a team of professional, experienced people dedicated to improving your buying and implementation experience with voice and data carriers. We listen to your exact needs and explore the best options with you. We have the advantage of knowing what carriers can and can’t do well and what to do about it. Since 1991, we’ve been helping our clients save substantial money and time, ensuring that they have only the exact services they need, while streamlining their operations.

Meet the Team

Doug McMillan – President
Doug has founded or co-founded three successful telecommunication consulting businesses over the past 19 years. He serves as a board member for the nonprofit "Network for Teaching Entrepreneurship"
(www.NFTE.com). Doug is a graduate of the USC Marshall School of Business and resides in Manhattan Beach, CA.


Doug McMillan CEO dougm@telcominsight.com 310-356-7000
Amy Shapton Telecommunications Consultant amys@telcominsight.com 310-817-2628
Thacher Grauer Telecommunications Consultant thacher@telcominsight.com 310-817-2670
Jean Cinq-Mars Order Processing Manager jeanc@telcominsight.com 760-564-2091
Perry Ducas Telecommunications Consultant pd@telcominsight.com 310-817-2655
Karen France Quotes / Contract Requests karenf@telcominsight.com 310-817-2669
Kim Francis Accounts Payable / Receivable kimf@telcominsight.com 310-817-2648